Shipping policy
We ship worldwide. Here is exactly what to expect.
Shipping options
| Option | Delivery |
|---|---|
| Standard Shipping — FREE | 5–10 business days |
| Express Shipping | 4–7 business days |
Both options are tracked. Available shipping options and any applicable costs are shown at checkout.
Processing
Every watch is checked and packed within 1–2 business days of your order. Orders placed at the weekend or on a public holiday are processed the next business day. Delivery times start after dispatch.
Delivery estimates
Delivery times are estimates and may vary slightly depending on the destination, local courier and customs processing. Europe usually lands towards the faster end of each window; more distant destinations towards the slower end. The weeks around Black Friday and Christmas are the busiest of the year and can add time.
Tracking
Once your order has been processed and shipped, you will receive a confirmation email with your tracking information. You can also follow it on our tracking page. Tracking updates may take 24 to 48 hours to appear after dispatch — that is normal.
Customs, duties and import taxes
Depending on where you live, your customs authority may charge import VAT, duty or a handling fee when the parcel arrives. These charges are set by your country, not by us, and are the recipient’s responsibility. If a parcel is refused at customs and returned to us, we refund the item price minus the outbound shipping cost.
Wrong address
Check your address carefully at checkout. If something is wrong, email us within 24 hours of ordering and we will fix it if the parcel has not shipped. Once it is with the carrier we cannot change it.
Delayed or lost parcels
If tracking has not moved for 10 business days, email us with your order number. We open a case with the carrier and, if the parcel is confirmed lost, we send a replacement or refund you in full — your choice.
Damaged on arrival
If your order arrives damaged or you receive the wrong item, contact us as soon as possible with your order number and clear photos or videos of the item and packaging. We will review the issue and arrange the appropriate solution.
Contact
contact@dimonacowatches.com — we answer within one business day.